DOA (Dead On Arrival) Policy. We ONLY Include DOA on orders shipped through Fed Ex Overnight. Picking up order at your local Fed Ex hub is the best way to ensure a safe arrival of your order. how to file a doa claim here

Please do some research on caring for the species you are ordering as not isopods require same conditions and diet. There are many resources online. We can even link you to great informative FB groups where armies of knowledgeable, respectful folks are more than willing to answer questions and give sound advice on any topics.

South Florida. only ship within USA